Política de reembolso

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be strictly UNOPENED, UNUSED, unworn, with all original tags, and in its ORIGINAL, UNDAMAGED PACKAGING. Items with damaged boxes, broken seals, or any signs of opening/use will NOT be accepted. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mktg@1milejp.com . If your return request is approved, we will provide you with instructions on where to send your package. Please note that customers are fully responsible for all return shipping costs. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged in transit, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including opened items, sale items, custom products, or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
We do not offer direct exchanges. If you need a different item, please process a return for the eligible unopened item and make a separate purchase.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days under EU consumer law. However, the item must still be in its original, unopened condition with undamaged packaging.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not based on the item's condition. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Initial shipping fees are non-refundable.